Virgin Media Community

[darrenh33]

Our external box cover has come off and blown away leaving the cables exposed.

How do we get a replacement? Happy to fit the new one but can't find anywhere to request this.

Thanks

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Steven_L]

Hey @darrenh33,

Welcome back to the community and thanks for taking the time to post.
I'm sorry to hear that your omni-box is in need of repair, I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details over private message @darrenh33.

I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.

Regards,

Steven_L

[darrenh33]

Thanks. I can see that has been scheduled.

[Hayley_S]

Hello @darrenh33,

Please do let us know how it goes.

Many thanks,

[darrenh33]

Hi,

Engineer came and replaced the cover. Didn't think they were coming until I looked outside and noticed it had been done.

Thanks for organising things.

Darren

[Nathan_B]

Hi there @darrenh33, thanks for the update. Glad to hear this has been resolved.

You are very welcome, let us know if you need anything else.

Regards

Nathan