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LJ5
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External cable box cover missing

Hello, 

we have just rented a property and noticed that the external cable box cover is missing, the wires are bare and exposed to rain etc. We are currently not virgin media customers, but it seems a shame to let all this rut, as we might in the future use virgin media or subsequent tenants might. Is there a possibility to get this replaced?

Thank you, 

Lena

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LittleMick73
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Re: External cable box cover missing

Hi not unless you're a virgin customer. Regards Micky
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jameswelling
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Re: External cable box cover missing

Hi, my cable cover keeps disappearing,. Is it possible to post a replacement please.

See attached photo.

Regards,virgin external cable box covervirgin external cable box cover

James

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Paulina_Z
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Re: External cable box cover missing

Hi @jameswelling,

 

Welcome to our Community Forum! We hope that you'll be able to join us properly sometime in the future and become a member of the Virgin Media Family.

 

Thank you for raising this issue with us. We will be able to send someone round to have this issue looked at, but in order to do that, I will need to ask for a few details first.

 

Please keep an eye out on a purple envelope on the top right of your forum page, and I will send you a Private Message.

 

Thanks,

Paulina_Z
Forum Team



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jameswelling
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Re: External cable box cover missing

Thanks Paulina for that very fast and useful response!
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Paulina_Z
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Re: External cable box cover missing

Hi @jameswelling,

 

Thank you for speaking to me via Private Message.

 

I have contacted the dedicated team to have this issue resolved as soon as possible, so please keep us updated on how this goes and when the omnibox is fixed.

 

Looking forward to hearing from your again.

 

Thanks! 🙂

Paulina_Z
Forum Team



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