Virgin Media Community

[Pedders21]

Hi, the external brown cable box has come away from our wall and needs reaffixing, please advise?

[jbrennand]

See my answer to a similar Q on this recent thread

https://community.virginmedia.com/t5/QuickStart-set-up-and/Virgin-Media-Brown-Box/td-p/4730608

[Zak_M]

Good afternoon @Pedders21 

Welcome back to the forums and thank you for taking the time to post. 

Sorry to hear that you have a broken OMNI box 

Have you managed to get an engineer out to come and sort this for you?  If not I can get this sorted from here. 

Kind regards,

Zak_M

[Pedders21]

Hi Zak

I haven’t no, please could this be sorted from your end, if an engineer could be sent to fix that would be great please 🙂

[Zak_M]

No problem at all, 

I am just going to pop you over a PM so that I can confirm your address. 

Kind regards.

Zak_M

[Zak_M]

Thank you for providing me that information via PM. 

I have booked this for you,  your able to find the time and date via your my virgin media account. 

Kind regards,

Zak_M