Virgin Media Community

[simonbarne]

The cover for the external brown box has blown off and I cannot reattach it.

(Happy to wait for a staff member to read this.)

[Steven_L]

Hey @simonbarne,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I can arrange an appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
 

[Steven_L]

Thanks for confirming your details @simonbarne.

I have arranged for the appointment and you can track your engineer appointments online. Simply sign in to My Virgin Media and you’ll see your appointments on your account dashboard.

Regards,

Steven_L

[simonbarne]

The appointment says Services Ordered: TV. I've also had a text from Virgin about connecting me. The actual problem is my external brown box cover has come off.

[Paulina_Z]

Hi @simonbarne,

Thank you for coming back to us in regards to your external box appointment. We are aware that the cover has been blown off and that you need a new box to be fitted on.

My colleague has booked in for a technician to have this issue resolved. Apologies if the appointment summary is a little misleading. I can assure you that the right appointment was booked.

Please keep us updated on how you get on and if you need any further help.

Thank you.