Virgin Media Community

[ted137]

Hello - my first post!

The brown box on the external wall is broken and has come off so wiring is exposed.

How do I arrange to have a new box fitted?

Thanks😊

[Natalie_L]

Hi ted137

Welcome to the Community and thank you for posting. 

My sincere apologies for the delay in response. 

I have gone ahead and booked for a technician to visit and replace the box. 

Although the technician won't require access to your home, you can view or amend the appointment by visiting your online account here: virg.in/myVM 

Please let me know if you have any questions 🙂 

[ted137]

Thanks - I posted twice and tried calling so I’m glad you picked it up

[Natalie_L]

You're welcome ted137 🙂 

Let us know if we can assist in the future! 

Thanks