Just moved house and VM had said we could install ourselves. However, sockets inside are BT - there’s a box outside that we’ve been told is VM (it has no markings) but none of the cables appear to lead to anything in the property, so we can’t connect he hub.
A warm welcome to our Community Forum Hart1ey and sorry to hear about the cabling issue for your install. I've had a sneaky peek at your details using the information we have on here and can see that an engineer has been arranged to install your services since you last posted.
Do pop back on here and let us know if you have any issues with your services.