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EK4
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External box needs a new cover

 

WhatsApp Image 2021-03-12 at 14.57.06.jpeg

External internet cable box for 2a Whitchurch Place, CF24 4HD.

Don't know how else to report this problem so posting here. We've had very patchy wifi.

(Other houses' exterior internet boxes also seem to be in a similar state). 

[MOD EDIT: Subject title changed for clarity]

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Sasha_W
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Re: External box needs a new cover

Hi @EK4

 

Welcome to the forum page and thanks for posting this 🙂 

 

Sorry to hear this has happened to your box, this does not look good at all. 

 

I will pop you over a PM so we can get this looked into further for you. 

 

At the top right hand corner, you should see a purple envelope, if you could just click on that, it will open your PM's 🙂 

 

Thanks 

Sasha - Forum Team


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Sasha_W
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Re: External box needs a new cover

Hi @EK4

 

I have booked you a technician and have PM'd you the details 

 

However, if you wish to change or cancel this time, then please head over to your virgin media account and at your order section you can change it there 

 

If you do have any concerns or questions, feel free to pop over a message and I will assist you. 

 

Have a fab rest of the day 🙂 
 

Thanks 

Sasha - Forum Team


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Rach8282
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Re: External box needs a new cover

Hi,I have the same issue. The storm blew it off and my neighbour drove over it. 

 

How can I get a replacement?

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Travis_M
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Re: External box needs a new cover

Hi @Rach8282

 

Thanks for posting!

 

I'm going to drop you a private message to get this sorted, please keep an eye on your inbox.

 

Regards

Travis_M
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