Hi @immortanjo,
Welcome to our Community Forum! Thank you so much for posting, we really appreciate it.
Apologies about the delayed response, and we're sorry to hear that your install has been pushed back! I can understand that this is a very frustrating situation.
If you have not been in contact with the pre-install team, I would advise you give them a call directly on 08000521734.
However, I have been able to find locate your account from the details you used on your forum page and I can see that you have been in touch with the team recently and they advised you of more details.
Please keep us updated on your install and let us know if there's anything else we can help with.
Thanks,