I initially signed up for an install on 30th May with an external engineer calling at the property on the 28th. After sprayed by the pavement outside indicating where the cable would be routed, they left saying they would return on the 29th. Needless to say they didn’t and the install date was then pushed back until 13th June. As this was not practical when working from home I cancelled the install and went with BT.
this has turned out to be too slow so swallowed my pride and went for a new install of Virgin on the 6th June, given an install date of 20th June. Again as the date has approached the external work was on my account as 15th June, and as this didn’t happen it now says 16th June. As it almost 15:30 and there has been no sign of a contractor to dig the pavement, this is more than likely not happening again. Despite being told that it will happen today and that the installation will still take place on the 20th, I am not confident that either will happen. Can someone please help as the customer service departments, regardless of which one you speak to, offer no reassurance.
