I have signed up for a combined packagefor my new house,this is to be installed on thurs 17th Dec. i was told that there would have to been some external work done, which is fine. on thursday 10th i get an sms saying the external work has been completed ready for the installation. but i cannot see any evidence of this..... my neighbour already has VM, could they tee off of his? im not very good at tech.. please help!!!