Hi @molly_G
Thank you for your reply.
Unfortunately, I have just got a text message now telling me that the external work can't be done and the date has been moved to the 20th, which has again confirmed my fears and my lack of faith in Virgin. And now my internal appointment, as a result, has been moved to the 28th of May without confirming the dateme, which is an absolute joke. Please check my account now to see the changes that have been done.
Attaching the text message I just received.
'Hello, it's Virgin Media. We need to do some extra work outside before we can get your broadband up and running. This means we've had to move your installation to 28/05/2021 between 1PM-6PM - we're really sorry about that. If you'd like to know more, reply 'CHAT' then follow option 1 for Technician Visit to start texting with us.'
Absolutely ridiculous and extremely frustrating when the external work should have been done on the 13th and has been booked for that in the last weeks! Once again this all should have been done in mid-April before we moved in and it will be a month since moving in when the internet is installed (IF again it is not delayed again even longer, which i full well expect!).
I expect a large compensation from Virgin for the absolute mess as we have had to spend large amounts of money to find alternatives in the meantime to even do our jobs.