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External Cables to be removed (moved)

Just joined

Hello All, 

I have recently purchased a property which has historically been used as commercial premises, as such there are numerous old Virgin Media Wires and box attached to the property that needs to be removed. 

Please advise how I arrange for a "non-fault callout" for this to be removed (I understand that the easiest process is to have all the historic cabbling removed, and then have updated cabling for 1 residential address reinstalled with relevant phone/ broadband provider). 

I am unclear who to contact/ who can help.

Many thanks,



Very Insightful Person
Very Insightful Person

The first issue you have is that you are not a paying customer. VM consider the drop line from the cabinet to the property as a service cable just as any other utility has. They only seem keen to move these when there is a Health & Safety issue involved. It also risks the property being marked as unserviceable in future if they are removed completely.

Anything beyond the omni-box on the front of the property can be disconnected  by opening the cover & unscrewing the connectors. The end of these should then be capped with terminators.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Forum Team
Forum Team

Hi @FDubb56,

Thank you for your post and welcome to our community forums. We're here to help.

As @nodrogd has advised, I'm afraid we wouldn't actively come out and remove/tend to internal cabling if you're not a customer, but if there's internal cabling you wish to remove going into the wall socket you're welcome to do this yourself.

If you have any further queries or concerns, please let us know.



Zach - Forum Team
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Fleur, it’s not obvious from your original post if we are talking about cables on the inside of the building or on the outside. Everything on the inside you are certainly free to simply cut away and dispose of as you see fit. Now if the cabling we are talking about is on the outside, well then technically you are still free to cut the whole lot away and dump it - however doing so will probably result in the property being designated as not-serviceable for any future installation. 

Best thing is to take a look outside, there should be a single (probably) brown ‘onmibox’ screwed to the wall with a single cable vanishing underground which goes to the street cabinet, and possibly additional cables running off to various locations which go inside. Leave the single cable which runs underground well alone and just remove everything else. Should you want to trade up a VM service in the future then opt for a ‘manned install’, the technician will need to run a new cable from this box to wherever you want the hub to be.