Hi @jk001d7182,
Welcome to our Community Forums and thanks for posting.
I am sorry to see that your OmniBox is damaged and you've not had much luck reporting it when calling.
I'll be more than happy to help with this 🙂
Will pop you a PM now so we can confirm some details and get one of our technicians to come out and get this repaired/replaced.
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Hope to hear from you soon!