Virgin Media Community

[JamesT1982]

Hello

I just need some help in getting the brown external cable junction box replaced for my connection and checked over too the box at my new property appears to have been damaged and the connections are exposed and i want to make sure it does not cause a problem by leaving it. If anyone can assist me i would appreciate it.

[Akua_A]

Hi @JamesT1982,

Welcome to our community forums and thank you for your first post.

Sorry to hear about your Omnibox and the exposed cables. We can understand your concern and want to best help.

In this case, I have sent you a private message regarding this, please look out for the purple envelope on the top right-hand corner and provide a response when you can.

Thanks,  

[Akua_A]

No problem at all @JamesT1982, happy to help.

Please let me know, how the appointment goes and if you need any further help.

Thanks,

[Lennert]

Hi Akua_A

Can you please assist me in getting a replacement cover as well? It got blow away in the storm last week and I do not have any joy in contacting Virgin Media support.

Much Appreciate.

Lennert

[Ashleigh_C]

Hi there @Lennert

I'm so sorry to hear that you have also faced this issue. 

I'll pop you over a PM now so we can look into this with you. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.