Virgin Media Community

[Dc51]

Hi Virgin Media,

I need a replacement external brown box on the outside of our house as the current one is damaged. Half of it does not close properly and I can see the wires inside. 

Please let me know what we need to do. 

Thanks in advance!

[LittleMick73]

Hi you could try phoning 150 free from a virgin phone or 0345 454 1111 from any other phone and go down the TV faults route.Regards Micky

[Dc51]

Ah thanks. I’ll try that. 

[Zach_R]

Hi @Dc51,

Thank you for your post and welcome to our community forums. We're here to help.
 

I'm so sorry to hear you have some damaged and exposed equipment. From what you've explained it sounds like you're referring to the omni box, but would you mind providing a photo of what you're referring to and we can go from there in getting this sorted out for you?

Thanks,