Menu
Reply
edd78
  • 80
  • 0
  • 3
On our wavelength
547 Views
Message 1 of 11
Flag for a moderator

Extension required

Hi, as i moved my house around the cable is now to short and would like it extended, like how would i go about getting that done can i arrange that through here if possible..

0 Kudos
Reply
japitts
  • 19.22K
  • 2.49K
  • 4.4K
Very Insightful Person
Very Insightful Person
530 Views
Message 2 of 11
Flag for a moderator

Re: Extension required

This is classed as a non-fault engineer callout and can either be arranged by calling in, or waiting on here for staff to respond, which may take a couple of days.

There's a £25 charge for these visits.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
edd78
  • 80
  • 0
  • 3
On our wavelength
522 Views
Message 3 of 11
Flag for a moderator

Re: Extension required

Hi. Thank you for the reply. Well that's good probably phone them up, like when phone the 150 no what option do i go for. For non fault engineer call out

0 Kudos
Reply
LittleMick73
  • 5.39K
  • 547
  • 924
Superstar
478 Views
Message 4 of 11
Flag for a moderator

Re: Extension required

Hi you will need to go down the TV faults and technical issues route. Regards Micky
0 Kudos
Reply
edd78
  • 80
  • 0
  • 3
On our wavelength
464 Views
Message 5 of 11
Flag for a moderator

Re: Extension required

Hi. Thanks for that information i will give them a call asap

0 Kudos
Reply
edd78
  • 80
  • 0
  • 3
On our wavelength
431 Views
Message 6 of 11
Flag for a moderator

Re: Extension required

Well i tried calling and no luck as all they say is they want to run a test on the equipment. Like is there any other way of asking for that to get done

0 Kudos
Reply
carl_pearce
  • 1.42K
  • 91
  • 313
Knows their stuff
425 Views
Message 7 of 11
Flag for a moderator

Re: Extension required


@edd78 wrote:

Well i tried calling and no luck as all they say is they want to run a test on the equipment. Like is there any other way of asking for that to get done


If you go to this link a 'Live Chat' window will open up on the right:

https://www.virginmedia.com/broadband

 

0 Kudos
Reply
edd78
  • 80
  • 0
  • 3
On our wavelength
419 Views
Message 8 of 11
Flag for a moderator

Longer cable needed

Hi, as i moved my house around the cable is now to short and would like it extended, like how would i go about getting that done can i arrange that through here if possible.

0 Kudos
Reply
newapollo
  • 14.04K
  • 1.88K
  • 4.31K
Very Insightful Person
Very Insightful Person
421 Views
Message 9 of 11
Flag for a moderator

Re: Extension required

Hi @edd78 

You could try calling Faults again and hopefully the system will recognise that you've already called and place you into a queue for an agent to pick up.

If not and you get the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
0 Kudos
Reply
edd78
  • 80
  • 0
  • 3
On our wavelength
395 Views
Message 10 of 11
Flag for a moderator

Re: Extension required

Hi. Just to say i havd a engineer booked up, just clicked on live chat on website