You cannot alter any VM installed cables, it’s against their T&Cs. VM will supply a new cable, requires a technician’s visit, for £25.
Call Customer Services on 0345 454 1111 or if you have a VM landline 150
Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2