Exposed wires outside house

[Annettemcf]

Hi.  I moved in to my house 3 years ago and there has been cut wires inside the living room wall which are connected to a box outside our house.  We had BT openreach connect us for fibre and the engineer said that the box was virgin and that he would not remove it.

It is unsightly and broken, the wires are exposed both outside and inside my house.

Is this something that Virgin will come and remove?

[jbrennand · Accepted solution]

Yes they will but it can be a faff - as their is no explicit VM policy on the issue. Usually they will say - "only if its a health and safety issue". Which of course leads to people... ahem... generating just that - to get it done.

Many people simply remove everything themselves and put it in a skip - but this can disrupt your neighbour's connections and make you unpopular.

A VM person will respond here in a day or two - wait for that and see if they can resolve it satisfactorily for you. Then report back on progress

[Jodi_S]

Hi Annettemcf,

A warm welcome and thanks for posting on our community forums. We can certainly look at arranging removal of our cables form the outside of the property, unfortunately, removal of our cabling from inside if your property, we will not do as we are not insured to enter a private residence. 

Please let us know if you still require the removal of your cabling and we will email the area field manager to get this arranged for you. 

Kind regards Jodi. 

[Annettemcf]

Hello Jodi

Yes, please go ahead with getting the engineer sent out.  Please see pic of the outside box.

[jem101]

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@Jodi_S wrote:

Snip...

unfortunately, removal of our cabling from inside if your property, we will not do as we are not insured to enter a private residence. 

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Well that's a bit of an eye-opener Jodi, so what's the status of your employees and agents who routinely enter private residences to install broadband/TV or indeed to make repairs?

You know, just asking for a friend........

[Gareth_L]

Hello Annettemcf,

Jodie is off now, So I have sent you a private message.

If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello Annettemcf,

Thanks for those details. 

I have email the service and installation managers for your area to take a look at getting this resolved.

If you don't hear anything in the next few days, can you let me know please.

Gareth_L