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djwilliams100
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Exposed cabling

Would anyone be able to assist with how I fix this? I noticed today, the outside box is broken and wires are exposed. The front won't clip back on and I'm not sure how long it's been like this.

Screenshot_20211213-082944_Gallery.jpg

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Paulina_Z
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Re: Exposed cabling

Hi @djwilliams100,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to see that you're having some issues with your external box. We will be more than happy to arrange for someone to come out and resolve this issue for you.

I will send you a Private Message to confirm some details, before we arrange for the technician visit. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
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Paulina_Z
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Re: Exposed cabling

Hi @djwilliams100,

Thank you for chatting to me over Private Message. I have booked in for the technician to visit you at your chosen date and time.

Please keep us updated on how you get on and if you need any further help or assistance going forward. 

Thank you.

Paulina_Z
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djwilliams100
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Re: Exposed cabling

Just a quick update. 

Engineer turned up early this morning and has installed a new wall box and its all now neat and tidy. Thanks

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John_GS
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Re: Exposed cabling

Thanks for the update djwilliams100

Great to hear all sorted 🙂

John_GS
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