Virgin Media Community

[VWMark]

Exposed cables on drive/pathway took a long time to connect to router, can they be refixed? 

[paultechy · Accepted solution]

can you post a picture, helps the forum staff raise the issue for the work required

[VWMark]

 

 

[Molly_G]

Hi VWMark,

Many thanks for your recent post and welcome to the forums!

Thanks for getting in touch about this and for providing pictures. Apologies that the wires were left in this way. 

We can certainly arrange a visit for a re-bury.

I'll send you a pm to get a few details from you so I can get this booked in - please look out for the purple envelope at the top of the page.

Kind regards,

[Molly_G · Accepted solution]

Hi @VWMark,

Thanks so much for getting back to me via private message. I've arranged a visit so that an engineer can come and carry out the re-bury.

You'll be able to check the date/time of the appointment via your online My VM Account.

Let us know if you have any future issues.

Kind regards,

[paultechy]

To check is the whole cable run over those slabs/monoblock since the construction team very much will lift them, if got a bit of grass/dirt area they use that if possible