Virgin Media Community

[Gavin80]

6 months virgin media has left dangerous exposed cables and damaged cabinet at Birchgrove SA79QJ, 24 phone calls to them and have done absolutely nothing what a joke of customer service will be switching to sky!!! 

[Tudor]

Contact your local council and explain it’s a Health & Safety issue. They will soon get VM to fix it.

[Adduxi]

Did you go via the automated number?  The VM box report number is 0330 333 0444. Have the location details to hand and if possible the box number.

Other than this, as suggested complain to the Council.

[Gavin80]

I have and the council said all they can do is make safe and it's down to virgin media 

[LittleMick73]

Hi you pay council tax so its up to them to contact virgin if they make safe using council tax money they should pass that on to virgin. Regards Micky

[Gavin80]

I totally agree I was on the phone to them for 10 minutes and they said they have passed it on to virgin twice and all they can do is make safe till virgin repair it

[Lee_R]

Hi @Gavin80 thanks for posting and welcome to our community.

I am sorry to hear that the issue you've reported with the unsafe cables has not been dealt with.  I would like to take a closer look on your behalf.  I am going to send you a quick private message.

Regards

Lee_R

[Lee_R]

Hi @Gavin80

Just a quick update.  The team I raised this with have forwarded my email on to a field based manager in your area.  She has promised to give me an update, when she has one.  And I will keep chasing.

Regards

Lee

[Gavin80 · Accepted solution]

Virgin Media please sort out your damaged street cabinet AGAIN, at 27 cwrt Isaf Birchgrove SA79PP

Very hazardous and  dangerous, wires exposed and enire unit is ripped out of the ground, 3 cars have hit it so far!!

[Megan_L]

Hi Gavin80,

Thanks for notifying us about this damaged cabinet, I am sorry if it's still not been fixed. 

I have sent this off to the Networks Field Team who will get this looked at ASAP. 

Thanks,

Megan_L