Virgin Media Community

[ExxxyBeast]

Hi there, we've had VM broadband for a number of years, however the installers didn't do a good job when installing the cable, digging a very shallow trench for the cable to lay and only just tarmacking over it.  It has become exposed over the years and now needs sorting - see below!

Who do we contact in relation to this?

Many thanks

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Zach_R]

Hi @ExxxyBeast,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that there appears to be some cable being exposed. I'll send you a private message shortly where we can take some additional details from you to get this addressed. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[Lee_R]

Hi @ExxxyBeast thanks for posting and welcome back to our community.

Thanks for bringing to our attention the exposed cabling.  I am sorry it does not appear to have been buried deep enough, previously.  I would love to take a closer look on your behalf.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R