Virgin Media Community

[Baroodkhan]

Hi,

I am moving in to a new house and I have removed the hedge in my front garden as I will be building a wall.

There is a cable which is exposed that is running to my neighbours house through my garden.

This cable will need to be reburried/rerouted as I do not want to build a wall over this cable.

I am not a VM customer and this cable is currently a trip hazard.

[japitts · Accepted solution]

Can you post some pictures of this hazard please?

That will give us some idea of how to advise.

[Baroodkhan]

I am unable to upload any images due to the file size.

[Baroodkhan]

 

[Baroodkhan]

 

[Baroodkhan]

 

[Baroodkhan]

Any staff member going to reply to me or not. I have builders starting works this week and if I don't hear anything I will just build right over the cables.

[Serena_C]

Hi @Baroodkhan,

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the cable outside your home and building over it.  would like to take a further look into what we can do and raise this with an Area Field Manager.

I shall send you a private message now to obtain the details required, please look out for the purple envelope in the top right corner 🙂

Kind regards,

Serena

[Serena_C]

Hi @Baroodkhan

Thank you for responding to my private message with your details.

I am happy to confirm I have now raised this with the Area Field Manager for your area and they will be in touch with you asap.

Kind regards,

Serena

[Baroodkhan]

Thanks