Virgin Media Community

[Dunbar1971]

Cables have become exposed on a public path and pose a danger to the public. They need re-burying 

 

 

 

[Robert_P]

Hello Dunbar1971

It's really disappointing to see the exposed cables on the walkway, it's clearly not the level of work we expect! Thanks for taking the time to post this on the forum so we can get this rectified.

We would need the exact location of the exposed cable please, as this may be local to your property I will send you a Private Message to get the exact location so we can arrange for this to be visited and rectified.

Looking forward to your reply.

Rob

[Dunbar1971]

Many thanks Rob. Look forward to your message.

best wishes,

Gillian

[Robert_P]

Thanks for sending over the requested information Dunbar1971, I have raised this today with the Area Field Manager to attend and rectify this as soon as possible.

Rob

[Dunbar1971]

Hi Rob,

any news on this as the cables are still exposed and no one has been to see it, as far as I am aware.

best wishes

Andrew

[Travis_M]

Hi @Dunbar1971

I've contacted my colleague to check if the Area Field Manager was back in touch, we'll be sure to update you once I receive a response.

Regards

[Dunbar1971]

Hi Travis,

Any news on this as we have not heard anything.

Many thanks,

Dunbar71

[Travis_M]

Hi @Dunbar1971

My apologies for this, i've sent another email and attached the regional manager in to escalate this as a matter of urgency due to it being a trip hazard.

My apologies for the delay

Regards

[Travis_M]

Hi @Dunbar1971

Just heard back from the manager and they've forwarded this over to a tech to go and have a look at, once I receive any further response i'll be sure to let you know.

Regards

[Dunbar1971]

Hi Travis,

any update on the cables?

brst wishes

dunbar71