Virgin Media Community

[LEadington]

Hi there, I've just changed broadband to virgin mb100 and didn't realise at the time that it doesn't use the phone socket but uses the wall socket (my fault i didn't check)

I've found the wall socket and its a old telewest box, would this be suitable or will i need a engineer to come out?

[ellispickering]

Hi @LEadington 
You will be able to connect the hub to the end of the white cable coming off the bottom of the ‘tele west box’ or unscrew this cable and attach the cable that comes in the box with your new hub. 

Ellis. 

[Megan_L]

Hi LEadington,

Thanks for using the forums to get advice on this, I can see you've already been given some useful information from Ellispickering. 

Was this advice helpful or do you need further help?

I can still get an engineer sent out if needed, so please let me know 🙂

Thanks, 

Megan_L