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Every home except mine can get Virgin.

Otterwantsfibre
Joining in

I'm trying to buy Virgin Media broadband, but my address doesn't appear on the selector. I've filled in the form to get an answer why three times now, but I never recieve a response. The homes to the right, left and above mine all have access, practically every home on the street can get it except mine.

Why is this, I'm cm's away from the other properties yet for some reason the system says no.

Is it possible to get an answer or a technician to see if a connection is possible or find out why it's left out for some reason?

1 REPLY 1

VM-Jon
Forum Team
Forum Team

Hi @Otterwantsfibre 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


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