Ethernet, not working on Hub, five

[boazbo]

New customer, virgin media. I have since received a Hub5 and set up and installed successfully, this week I tried plugging in a UniFi dream machine pro via the 2.5 gig connection. Unfortunatelythis week I tried plugging in a UniFi dream machine pro via the 2.5 gig connection. Unfortunately port 1 to 4 on the hub five does not work or send out or even assign an IP address to the UniFi dream machine pro. ort one to 4 on the hub five does not work or send out or even assign an IP address to the UniFi dream machine pro. I have vigourously tested the wire and get all comms are green, I have also tested the wire and can confirm it works. The test was done using the unify switch for power of an ethernet to power. A access point that was successfully powered up and transmitting data.

[Adduxi]

Try a 60 second pinhole reset on the Hub.  If you are using modem mode don’t forget only one port can be used on the Hub. 

[Daniel_Et]

Hi @boazbo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

Have you tried following the advice provided by @Adduxi? If so, has that made any difference to the situation?

Advice on how to fix internet problems can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel