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karanpurohit
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Ethernet Cable says "Unidentified" suddenly

Whilst working on my computer today, after a couple of hours of the Ethernet cable being connected to my laptop and working really well, all of a sudden it stopped working.

The error message shows "unidentified network" and "no internet". I have a hub 3 and think this is bizarre because there is another computer in the house which doesn't experience this issue. 

Wifi is working fine, albeit this also has sudden drop outs in connection where the speed goes to 0mbps even though I have paid for 500mbps speed.

Any help would be much appreciated. 

Please note the modem is in "Router mode".

Best regards

Karan

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Adduxi
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Re: Ethernet Cable says "Unidentified" suddenly

Post the power levels and network logs from the Hub please.  Also setup a BQM to monitor your incoming circuit here  www.thinkbroadband.com/ping

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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karanpurohit
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Re: Ethernet Cable says "Unidentified" suddenly

Time Priority Description

06/12/2021 11:54:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 06:01:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 22:53:30noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 22:53:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 19:36:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 10:53:30noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 10:53:30ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:24:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:24:54Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:22:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:22:11Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:20:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:14:49criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:13:57Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:13:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:13:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:13:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 04:13:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/11/2021 00:24:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/11/2021 18:12:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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karanpurohit
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Re: Ethernet Cable says "Unidentified" suddenly

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000041.8512064 qam6
23260000042.8512064 qam5
33940000044.8512064 qam4
44620000044.8512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0060
2ATDMA0040
3ATDMA0020
4ATDMA0050

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

118700000014.338256 qam7
213900000015.338256 qam1
314700000015.338256 qam2
415500000014.938256 qam3
516300000014.538256 qam4
617100000014.438256 qam5
717900000014.138256 qam6
819500000014.138256 qam8
920300000014.138256 qam9
102110000001438256 qam10
1121900000013.838256 qam11
1222700000013.838256 qam12
1323500000013.638256 qam13
1424300000013.838256 qam14
1525100000013.638256 qam15
1625900000013.538256 qam16
1726700000013.538256 qam17
1827500000013.438256 qam18
1928300000013.538256 qam19
2029100000013.438256 qam20
2129900000013.438256 qam21
2230700000013.338256 qam22
2331500000013.538256 qam23
2432300000013.938256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9610
2Locked38.9510
3Locked38.9420
4Locked38.6460
5Locked38.6570
6Locked38.6680
7Locked38.6420
8Locked38.9560
9Locked38.9450
10Locked38.6460
11Locked38.9620
12Locked38.9580
13Locked38.9820
14Locked38.9930
15Locked38.9850
16Locked38.91160
17Locked38.91320
18Locked38.61500
19Locked38.91610
20Locked38.92040
21Locked38.92460
22Locked38.92440
23Locked38.93300
24Locked38.94020
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Tudor
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Re: Ethernet Cable says "Unidentified" suddenly

Downstream way too high. 

Check with Area faults on  www.virginmedia.com/servicechecker or 0800 561 0061 If you have a VM landline 150

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Corey_C
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Re: Ethernet Cable says "Unidentified" suddenly

Thanks for your post and welcome to the Community Forums, karanpurohit,


Sorry to hear that you have been having connection issues. How has things been since your post?
I have run a remote diagnostic and have not been able to identify any issues with your connection.

Have you tried a factory reset of your hub to see if that helps with the 'unidentified' reading?  https://www.virginmedia.com/help/virgin-media-reset-your-hub
We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband
Let us know if you need any further help.


Cheers,
Corey C

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