Hiya all!
We've had intermittent broadband service the past 2 days. The modem connection drops every 10 minutes or so for about 5 minutes each time. Service is fine for other Virgin Media user in our street, so the problem is likely to do with our house connection.
Below is a snapshot of our current error logs on the modem (Hub 3):
Time Priority Description
15/08/2021 20:44:21 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:41:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:32:10 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:31:40 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:19:21 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:17:14 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:12:44 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:03:13 | Error | Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:03:0 | Error | Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:02:44 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:02:25 | Error | Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:02:21 | Error | Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:01:55 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:01:42 | Error | Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:01:39 | Error | DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:01:22 | Error | DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:00:54 | Error | Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:00:37 | Error | Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 20:00:10 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/08/2021 19:59:27 | Error | Service Add rejected - Required parameter not present;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | -0.7 | 37 | 256 qam | 25 |
2 | 202750000 | -0.9 | 31 | 256 qam | 9 |
3 | 210750000 | -1.5 | 31 | 256 qam | 10 |
4 | 218750000 | -0.2 | 31 | 256 qam | 11 |
5 | 226750000 | -0.5 | 28 | 256 qam | 12 |
6 | 234750000 | -1.2 | 31 | 256 qam | 13 |
7 | 242750000 | -2.2 | 31 | 256 qam | 14 |
8 | 250750000 | -1.5 | 33 | 256 qam | 15 |
9 | 258750000 | -1.7 | 35 | 256 qam | 16 |
10 | 266750000 | -2.5 | 32 | 256 qam | 17 |
11 | 274750000 | -2.4 | 34 | 256 qam | 18 |
12 | 282750000 | -2.2 | 34 | 256 qam | 19 |
13 | 290750000 | -1.4 | 34 | 256 qam | 20 |
14 | 298750000 | -1.5 | 30 | 256 qam | 21 |
15 | 306750000 | -1.9 | 36 | 256 qam | 22 |
16 | 314750000 | -2.2 | 37 | 256 qam | 23 |
17 | 322750000 | -1.4 | 35 | 256 qam | 24 |
18 | 338750000 | -0.5 | 36 | 256 qam | 26 |
19 | 346750000 | -0.5 | 36 | 256 qam | 27 |
20 | 354750000 | -1.7 | 36 | 256 qam | 28 |
21 | 362750000 | -1.9 | 37 | 256 qam | 29 |
22 | 370750000 | -2.4 | 37 | 256 qam | 30 |
23 | 378750000 | -1.5 | 38 | 256 qam | 31 |
24 | 386750000 | -1.5 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 1129 | 282 |
2 | Locked | 31 | 18691596 | 2022106 |
3 | Locked | 30.5 | 18911663 | 1419917 |
4 | Locked | 30.8 | 10639158 | 4290 |
5 | Locked | 28.7 | 22189813 | 3360 |
6 | Locked | 31.1 | 7120969 | 320 |
7 | Locked | 31.3 | 17330715 | 968 |
8 | Locked | 33.9 | 16841916 | 1183 |
9 | Locked | 35 | 6063178 | 1571 |
10 | Locked | 32.3 | 2069535 | 2753 |
11 | Locked | 34.3 | 790647 | 1723 |
12 | Locked | 34.9 | 8696252 | 1502 |
13 | Locked | 34.3 | 1372816 | 668 |
14 | Locked | 30.8 | 9362890 | 155000 |
15 | Locked | 36.3 | 2159 | 155 |
16 | Locked | 37.3 | 34710 | 207 |
17 | Locked | 35.7 | 142241 | 284 |
18 | Locked | 36.6 | 813 | 227 |
19 | Locked | 36.6 | 4063 | 147 |
20 | Locked | 36.6 | 39690 | 100 |
21 | Locked | 37.6 | 5648 | 118 |
22 | Locked | 37.3 | 5219 | 182 |
23 | Locked | 38.9 | 1169 | 159 |
24 | Locked | 38.9 | 395 | 152 |
Can anyone shed some light on what the issue is so I can provide the service team with some concise information to troubleshoot it with?
Many thanks, Neato