Hello I have set up my new box and I am getting the error code S102. All connections are tight, I’ve tried turning it off and on again, unplugging and reconnecting everything and nothing is working
I have followed all advice online and I have tried calling the activation number to which I am told because of the coronavirus all call centres are closed. I have also tried calling 0345 454 1111 as instructed to do so online and I have tried 3 times, each time being on hold for hours and not getting through
You've followed the correct procedures to activate your box, however VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the V6 box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.
You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali