I just got my replacement v6 box through today start setting it up going well and to it was trying to find my account details now come up account retrieval error CS1012 any idea what to do ? Dont want to reset it just incase I mess the box up.
yeah did get it sorted in the end by ringing up even if they said they could not find that fault code. Turned out in very rare cases new customers accounts dont get linked to new boxes so want picking up a signal but after 45 minutes got it it all sorted now working fine.
I have had an account for 3 years, just upgraded my contract and received a V6 box, get the same error, been on to VM a number of times but still not got it resolved, been told it would rectify itself after 24 hours, still getting same error. On phone again to them now.
By the sound of it you been told the same as I was it took about 5 calls and countless hours on hold and been fob off. But it wont work and less they link your account to that box as soon as they sorted that its been perfect my was a first account.