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Susannemaher
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Error code S102

I am trying to set up my new box abs have error code S102. The website says ring for help abs I have been in a queue for 40 mins. Anyone got any ideas to help me please? 

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newapollo
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Re: Error code S102

Hi Susannemaher,

I'm sorry you are having issues. It's doing that because the box hasn't been activated yet. 

It may be that the activation signal hasn't been sent correctly, or that you need an engineer.

Sadly, as far as I know  the lines close at either 8 or 9pm. The best times to call are at 8am when lines first open and are least busy, or around tea time.

You need to call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation. That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone. 

You could also try the following :- VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali



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Susannemaher
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Re: Error code S102

Thank you 

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