Replaced box and get error message on screen.
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I'm afraid you will need to phone 0800 953 9500 to get your box activated.
You will need the serial number of the box, and also your account number and area number.
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Thanks Dave. I tried to get thru but after 40mins gave up. I'll try again tomorrow
Hi again Fiona,
The lines open at 8am, it's the best time to call