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Lucydanny1
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Error code 7012

Having spent 1hr on the phone , got fed up and put it down , tried again for another 1hr 10 mins and got cut off , I cannot get hold of any virgin help to sort out the error code on my new Samsung TiVo box as the old box had issues with picture quality 

I cannot solve the problem as all the information given me says to call 

Not happy 

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MikeRobbo
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Alessandro Volta
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Re: Error code 7012

 It sounds like the box hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1,2 and 4.

08:00 is the best time to call.


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