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Error Code: DEF01 - new user signing up

Dan891
Joining in

Hi team,

I have just subscribed to Virgin Media, but I'm not able to sign in online? I keep getting the error code DEF01, I have seen other users complain about this but cannot see a resolution posted? Could someone contact me to help set up my account please?

I have tried clearing by browser data already and that hasn't worked.

Thanks

2 REPLIES 2

Chevy117
Joining in

Add me to the list please.

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Dan891,

Welcome, thanks for posting.

I am sorry for the issue with your online account, we are working hard to get this resolved with each customer.

I will send you a private message now, so I can get this raised with the IT team.

Please look out for a purple envelope, at the top right of the page.

Many thanks,

Hayley
Forum Team



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