Virgin Media Community

[Shelley1244]

• Food morning, 

I was due to have my easy set up delivered on Friday as a new customer  however it didn't turn up and the yodel tracking says it has been returned to sender. Any ideas why this might have happened? 

Regards

Shelley 

[Z92]

Were you hungry by any chance when you wrote this? 😉

Knowing Yodel they tried to deliver to an incorrect address and then couldn't find it, so returned the parcel. At least it wasn't lost in their warehouse though.

[Laurie_C]

Hi Shelley1244,

Thank you for getting in touch and welcome to the Community Forum! I'm sorry that you've had some issues receiving your QuickStart kit!

How are things looking for you at the moment? Have you received your kit, or are you still waiting for an update? I would be more than happy to look into this issue for you.

Kind regards,

Laurie