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JenniB1909
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Equipment return after downgrade

on ‎03-04-2022 11:42

Hi 

I downgraded my package from M100 with TV to just broadbrand M500 with the intention of using streaming services for TV, gaming etc via wifi.

I have been asked to return the original equipment installed (there are 2 hubs (not sure of exact name), but do I not need any of it to connect to the internet?

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jbrennand
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Re: Equipment return after downgrade

on ‎03-04-2022 13:39

You keep the Hub that is connected and in use now. What they want back will be the TV boxes (Tivo/V6/360) - and any other unused Hubs you may have.

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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JenniB1909
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Re: Equipment return after downgrade

on ‎03-04-2022 17:10

Thanks - all sorted!
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Beth_G
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Re: Equipment return after downgrade

on ‎06-04-2022 14:25

Hi JenniB1909,

Great to hear 🙂 thanks for the update

Give us a shout if you need anything else

 

Beth
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