Virgin Media Community

[Ginap]

How do i Get an engineer appointment set up

[jbrennand]

If you post up what issues you are having that requires a Tech visit - the community may be able to help - as you are posting in the "quickstart forum" - is it about getting a Tech install instead ?

If not, call it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection. If they say it’s a known fault, get a fault reference number or try Service Status number - 0800 561 0061 - which usually gives the most up to date info. on faults and tells you of more local issues down to postcode level.

[Ginap]

Have phoned for an engineer as wire was cut so will need reconnecting

[Beth_G]

Hi Ginap,

Welcome to the Community Forums! Thank you for your post.

I'm sorry to hear that your wires had been cut, were you able to arrange an engineer visit with our team over the phone?

Let us know if you still need help.

[Ginap]

Yes thanks. They’re coming tomorrow 

[Lee_R]

Hi Ginap thanks for getting back to us.

Great to hear that you successfully arranged an appointment for a technician.  How did things go?  Please do reach out in the future if you need assistance.  Our fantastic community members and forum staff are always willing to lend a hand.  

Regards

Lee_R