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Leanne1985
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Engineer

How can my uncle get an engineer to go round to sort his virgin box today they sent him the leads which are for new boxes and he's got a old box needs sorting today .

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japitts
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Re: Engineer

Which box does your uncle have? Is this a TV box? Or a broadband modem/router? If it's a TV box, which one - check here if you're not sure.

And what needs "sorting today" - presumably you're talking about a self-serve fault replacement, but you've not said.

If you could clarify what the issue is, and what equipment you have, someone may well be able to help.

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Akua_A
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Re: Engineer

Hi @Leanne1985,

Welcome to our community forums and thank you for first post.

Sorry to hear your Uncle is having issues with his virgin box. We want to do our best to understand and to help. Are you able to answer the questions given by @japitts so we can best assist?

Thanks,

Akua_A
Forum Team



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