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debbie1983
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Engineer

I have moved into a house and there are no connection points for me to plug in my box.

I have a tv aerial point thats all.

What can I do?

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jbrennand
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Re: Engineer

Did you check on the VM postcode checker that service was available at your new property?

If it says there is VM service, call in an request an engineer install. calling at 08.00 is the best time

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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debbie1983
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Re: Engineer

Hi,

Yes VM is in my area.

I keep calling, and I have tried the online chat with Virgin but can't seem to get anyone.

Is there any other way to arrange an engineer visit?

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jbrennand
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Re: Engineer

Not as quickly. Be patient on the phone and call at 08.00 - although people are still reporting getting through fine at other times with no long waits. Took 20’ for me recently on a weekday afternoon.

You can also text them on 07533 051809 include account name/number and what the issue is – replies may take longer

A VM person should pick this up here and respond, but it can take several days for them to get here.



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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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