I signed up to virgin 100meg broadbandon 6th June. When signing up it was confirmed that I could set this up myself so an engineer visit wasn’t required. However, I wasn’t aware that for virgin I would need a virgin line. I think I may have one as there is a white virgin box on the wall behind my tv but it doesn’t have any connections inside, it’s just a white virgin shell casing attached to the wall. I do also have a brown virgin shell casing on the outside of my house but that isjust an empty shell too. These casings were installed by the previous owner so I don’t know why they have been left in this state.
Please can someone book a virgin engineer to visit and fix this issue. I do not want to be charged for an engineer visit so please do let me know if you are going to charge me. I would like to use virgin broadband but if I’m going to be charged £100 for an engineer visit to fix this I would rather cancel my virgin broadband and go with someone else if that’s the case.