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Engineer visit

Joining in

I have ordered my broadband first time on 15/06/22 with engineer visit set up on 22/06/22 and I havent yet received anything since then. I have both contacted via whatsapp and phone and no body even located my order.

I have ordered again the same order with different price and again no body can locate my order. I have received precontract and emails at the beginning for both orders with references but no one even locate it.

I have searched online and it seems this is a typical virgin media issue but I would like to know is my broadband set up or not? Can you please help me asap



Very Insightful Person
Very Insightful Person
Call the Pre-installation and delivery team on.. 0800 052 1734. They may know more


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi @DaganH thanks for your post, although I'm sorry to hear of your concerns about your broadband order.

Have you been able to get the help since your post, or via @jbrennand's helpful message?

Please let us know if you do need any further help still.

Many thanks