Engineer visit for cable termination

[distracted]

When we signed up for Virgin we were told that the self install was the way to go or we would be charged £35 for an engineer. Only once we had tried the self install if we had a problem then we could book an engineer for free to come and sort it out.

Thanks to sky we do have a problem. Our Virgin kit is all installed but the sky engineer cut one of the Virgin cables that come into the house when installing their own. This means that I have had to terminate the virgin cable myself as a temporary fix to get service from the line. How do I request an engineer to come and properly terminate the cable and to ensure that everything is as it should be when my equipment is showing no fault?

Thanks in advance.

[Ilyas_Y]

Hey there @distracted, thanks for the post.

I'm so sorry to hear that the cable has been physically cut / damaged.
This will require us to amend / repair.
I will send a private message to further investigate - watch out for the purple envelope.

Kind regards.

[Ilyas_Y]

Thanks for speaking with us today @distracted.

I'm glad we have been able to make arrangements to get this sorted.
As advised - let us know how it goes with the appointment.
And we are always here if you need anything 🙂

Kind regards,
Ilyas.