Virgin Media Community

[JackLDEarl]

Hello,

I am keen to get an engineer into my house to rewire the LAN cable coming into the house from the outside box. Currently it comes in through the front bedroom and follows the doors and walls all the way into where the router and powerline extenders are. We'd like to rewire the cable so it comes in from the Wall where the router will actually be. Please can we schedule an engineer to do so ASAP?

Best regards,

Jack

[japitts]

I suspect you don't mean a LAN cable, but the incoming co-ax feed, but anyway...

Re-routing cabling on a non-fault basis is chargeable at £99, and can be arranged through the usual faults route. In other words, calling into 150 (from a VM phone), 0345 4541111 (from any other phone) or waiting on here for a staff response.

[Beth_G]

Morning Jack,

Welcome to the Community Forums! Thanks for your post.

@japitts is absolutely right - I believe that you might be referring to the coax cable in which case, we would need to arrange a relocation engineer for you. If you'd like us to arrange this for you, we'll be more than happy to do so.

Just let us know and we can get that booked in via PM

Kind regards

Beth

[nodrogd]

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@JackLDEarl wrote:

Hello,

I am keen to get an engineer into my house to rewire the LAN cable coming into the house from the outside box. Currently it comes in through the front bedroom and follows the doors and walls all the way into where the router and powerline extenders are. We'd like to rewire the cable so it comes in from the Wall where the router will actually be. Please can we schedule an engineer to do so ASAP?

Best regards,

Jack

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As long as this does not require workling above 1st floor height it should be feasable. VM do not install cables over rooftops or above 1st floor height for Health & Safety reasons.

[JackLDEarl]

OK please message me- yes I mean coaxial

Jack 

[Corey_C]

Thanks for your reply, JackLDEarl, I have sent you a private message.

Cheers,

Corey C