Menu
Reply
Adeleclairepage
  • 1
  • 0
  • 0
Joining in
137 Views
Message 1 of 3
Flag for a moderator

Engineer never arrived - no communication

I am appalled by the service I have received from virgin.

Booked a home move weeks in advance. Explained that I work from home so this was really important that I had internet on the date agreed.

Sat in from 8-1 and no engineer arrived. No communication what so ever from Virgin. I called but they said the job was still open so couldn’t do anything.

Now I have lost a day annual leave, I will have to ring into my job to say I cannot work and reschedule other work that was booked in for tomorrow but we need internet to have it done.

How can you book an appointment and no one even ring to say they were going to be late or not arrive?

Poor customer service  

0 Kudos
Reply
Cardiffman281
  • 1.4K
  • 100
  • 295
Knows their stuff
132 Views
Message 2 of 3
Flag for a moderator

Re: Engineer never arrived - no communication

Keep in mind your 14 day cooling off period - section M at https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions

Ps VM forum team: this page, incredibly, STILL gives the old NG2 3GG address. 

 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
74 Views
Message 3 of 3
Flag for a moderator

Re: Engineer never arrived - no communication

Hello @Adeleclairepage,

Welcome, thanks for posting.

I am sorry for the issue with your home move.

I see this was posted on Monday, are you still needing help with this? Let me know.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply