Virgin Media Virgin Media Community

LGibbons · ‎13-12-2022

I accidentally entered "no engineer needed" when ordering my Virgin router and I'm in need of Virgin cables to be directed to my flat.

However, Cirgin make it very difficult to request an engineer and I can't find any option to online.

Any help? At this point I'm just paying for broadband and not actually getting to use it

Tudor · ‎13-12-2022

You do not pay for broadband until your hub is connected and initialised.

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

See where this Helpful Answer was posted

Tudor · ‎13-12-2022

You do not pay for broadband until your hub is connected and initialised.

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

John_GS · ‎15-12-2022

Hi LGibbons

Thanks for posting and welcome to the community.

I'll send you a PM now to book this in

Best,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS · ‎16-12-2022

Hi LGibbons

Thanks for joining me on PM

Just to update the thread, the conversion to an engineer visit has been booked in.

Please let us know how the visit goes.

Best wishes,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Engineer needed