Hi, I have been trying to arrange to have an engineer visit for a relocation but having a nightmare with the queues. I managed to speak to someone a couple of days ago who asked me to hold while he found an available appointment, but never came back to me. Since then I haven't been able to get back through, is it possible for someone to arrange to call me to set this up please? I am aware of the £99 fee.
So I had managed to arrange for an engineer to come out today, Must admit I can't remember what time they were meant to be coming but I have been in waiting all day so far and nobody has showed up. I received an automated call yesterday to confirm the appointment. Really don't have the will to sit and go thru all the options on the IVR again and then have to sit and listen to that painful hold music for an hour+ to speak to someone.