I have had my virgin media since November, and I've been regretting ever since. The signal is so weak I can only use the Internet reliably in the room that the router is in. If I try use it in the next room away then it drops significantly. For example I'd get 200mbs in the router room but 50mb in the room next door. I have to frequently reset my router everyday maybe 2-3 time for it to function properly.
After having an engineer to look at the issue he found that whoever installed it initially used the wrong cables which is why my signal is so weak and why my connection is so unreliable.
He said he would reschedule me for the wiring to be replaced and I havent heard anything back from anyone and it's been a week. I need this issue resolved but everytime I phone the customer service say they have logged the issue and I will be contacted by virgin. When I was contacted they tried upgrading me to a higher speed?? I need my wires replaced not a new **bleep**ty deal.
I'm extremely frustrated with the service I've had these past few months and will look to other services once my contract ends.
I need my issue fixed! Send a [REMOVED] engineer!!
[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]
Thank you David, hopefully the engineer can resolve the issue
interested to know where this goes - i have never come across this reason/excuse - it sounds like BS to me but VM here seem t be wanting to do something - what is a very good question
as said above - whatever cable is installed that gives 200 at the router which i assume is your full speed is all as it should be - they can install whatever - dripping in diamonds and its not going to help the wifi speed in another room
but let them do what they suggest - if thats just a cable replacement then you will be back to complain the wifi speed is rubbish in another room as it is now