Engineer due but..

[mattwellsy]

When I log into virgin media website and check appointments the one that was for today now has a 30th May date so it's been missed. Due to have tv setup today, and still waiting on phone number port. Just wondering if everything is ok as we spend a few hours moving stuff so engineer has easier access.

Thanks

[mattwellsy]

Well not one turned up, would have been nice to get a call saying they where not working due to bank holiday.

So how do I go about rearranging the install? Also my land line number was due to be ported same day and never happened.

Would expect more from a large company

[derekheeps]

I'm sorry to read that ; while I don't work for VM , I'm inclined to agree with you

[jpeg1]

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@mattwellsy wrote:

Well not one turned up, would have been nice to get a call saying they where not working due to bank holiday.

So how do I go about rearranging the install? Also my land line number was due to be ported same day and never happened.

Would expect more from a large company

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Don't expect anything from a company with the worst record of customer complaints. 

[Vikki_M]

Hi @mattwellsy

Thank you for your post and welcome back to our community.

I am very sorry to hear the appointment was missed.

I have taken a look at things from our side and can see a new engineer visit has been booked for you. 

Please let us know how the visit goes.