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burbur1221
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Engineer didn't turn up

Just moved into a new apartment, had a timeslot booked from 1pm-6pm yesterday on Friday for an engineer to come install home broadband. In the whole time, no one showed up with not a single email or text message of explanation why.

Looks like lots of other people had the same problem. The complete lack of communication from VM is appalling, I haven't received anything about rescheduling or even an explanation for the delay, just complete radio silence.

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Christy_D
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Re: Engineer didn't turn up

Hi there,

Let me take a look into this for you.

I'll pop over a private message to take a few details and we'll go from there.

Thanks

Christy

Here to help! I'm a technician helping out whilst working from home. Find out more


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